Refund policy
Return & Refund Policy
At Nelque, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Eligibility for Returns
You may request a return if:
- The item received is damaged, defective, or incorrect.
- The product is unused, unworn, and in its original packaging.
- The return request is made within 7 days of receiving your order.
For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or incorrect.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or worn jewellery
- Earrings (unless defective or incorrect)
- Products damaged after delivery
- Items without original packaging
- Sale or promotional items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Kindly provide:
- Your order number
- Photos of the product
- Photos of the package
Once verified, we will arrange a replacement or issue a refund where applicable.
Refund Process
Once your returned item has been inspected and approved:
- Refunds will be processed within 5–10 business days.
- Refunds are issued using the original payment method whenever possible.
- For Cash on Delivery (COD) orders, approved refunds will be transferred via bank transfer or another mutually agreed payment method.
Exchange Policy
We currently offer exchanges only for:
- Defective products
- Damaged products
- Incorrect items sent by Nelque
Return Shipping
- If the return is due to our mistake (wrong or damaged item), Nelque will cover the return shipping cost.
- If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.
Contact Us
For any return or refund request, please contact us:
Email: nelqueofficial@gmail.com
Phone: +92 307 883 3930
